I am committed to ensuring that your privacy is protected. Any information provided by you by which you can be identified will only be used in accordance with this privacy policy.
By visiting the www.phyzz.co.uk website you accept and consent to the terms and conditions described in this privacy policy.
Reasons/purposes for processing your personal data
I may process personal information to enable me to provide treatment and advice to clients or potential clients, to promote my services, and to maintain my own accounts and records.
Type of data processed
Specifically, the information I process may include:
· Enquiries received via the Contact Form on my website or by email – including your message, name and email address – which may be held for up to a year, and used to answer your query, book appointments and for follow up messages.
· Client History forms and Consent Forms completed by clients either prior to or at the beginning of an initial consultation, including your name, address, date of birth, contact details, GP's name and address, general health information and what you are hoping to achieve from the treatment. This information will be used solely for the purposes of deciding upon and providing appropriate treatment and will be held by me for at least seven years for insurance purposes.
· Treatment notes - data collected during your treatment sessions which will be used for your ongoing treatment management only and held for at least seven years for insurance purposes.
· Emails – sent from clients and non clients. Important messages are saved in a filing system, otherwise emails are retained for up to two years.
· Payment data, excluding card information which I do not receive at any time, received via accounting and banking systems and saved for at least seven years for accounting and tax obligations.
· Website cookies set automatically by software. I do not knowingly access these or pass on to third parties.
Who the information may be shared with
I will at all times keep your personal information confidential. However, where necessary or required by law, and for the lawful purpose of carrying out my services. I may share information as follows:
· with your GP and other professionals involved in the your care if this is necessary to complete and fulfil your treatment in an appropriate and safe manner, but only with your consent.
- if I consider there is a real possibility of harm to yourself or others or in such instances when information is of such a gravity that confidentiality cannot be maintained for example:
How I store your personal information
I will ensure all personal information and treatment notes are securely stored and retained only for so long as they are relevant to your treatments with me and for insurance purposes, after which they will be deleted.
Your contact details, such as telephone numbers and email addresses, may be stored electronically and backed up in the cloud with a UK based company and deleted one month from your last session.
Any emails you send will not be electronically retained and will either be deleted or printed and placed in your records within one month of sending. All text messages are deleted within one month of sending. Your telephone number may be stored in a mobile phone and deleted one month from your last session.
Security
Transmission of data and information via the Phyzz website is not secure or encrypted unless otherwise indicated on the website. Your attention is therefore drawn to the fact that, any information and personal data carried over the internet is not secure: it may be intercepted, lost, corrupted or accessed by other people. However, upon receipt of your personal data, I am committed to ensuring that your information is secure through the use of appropriate physical, electronic and managerial procedures.
Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help me provide you with a better website, by enabling me to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer but this may prevent you from taking full advantage of the website.
Google Analytics
I may track visits to my website using Google Analytics for statistical purposes. Your location and details of the pages you visit will be tracked but I do not have access to your name or other private information purely from your website visit. We use traffic log cookies to identify which pages are being used. This helps me analyse data about web page traffic and improve my website in order to tailor it to client needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Links to external websites
My website may contain links to other websites of interest. However, once you have used these links to leave www.phyzz,co.uk you should note that I do not have any control over that other website and so cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may request details of personal information which I hold about you under the General Data Protection Regulation 2018 (GDPR). If you would like a copy of any stored personal information, please write to me, Kate Truman, at Phyzz Soft Tissue Therapy, The Oak Suite, Beacon Medical Centre, Sedemuda Road, Sidmouth EX10 9YA.
If you believe that any information I am holding about you is incorrect or incomplete, please contact me as soon as possible, and I will promptly correct it or delete it. I will not sell, distribute or lease your personal information to third parties unless I have your permission or is required by law to do so.
Amendments and updates
I may amend and/or update this privacy policy from time to time without notice to you, in which case, I will publish the amended version on the website. You confirm that I shall not be liable to you or any third party for any changes made to this privacy policy. It is your responsibility to check this page from time to time to ensure that you are happy with any changes.
Disclaimer
The information contained in this website is provided by me for general information purposes only. Whilst I try to keep the information up-to-date and correct, I make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
Copyright
All materials posted on this site are subject to copyright owned by Phyzz Soft Tissue Therapy. Any reproduction, transmission, or republication of all or part of any content found on this site is expressly prohibited, unless I have expressly granted prior written consent to do so. All other rights reserved.
The names, trademarks, service marks, photographs and logos of Phyzz Soft Tissue Therapy appearing on this site may not be used in any advertising or publicity, or otherwise to indicate Phyzz Soft Tissue Therapy has sponsored or is in affiliation with any product or service, without my prior express written permission.
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